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      How do I capture data in SMOC and embed it into other use cases?

      Most cases involve data capture in SMOC. This is an important case for the other use cases.

      Prerequisites

      To perform this tutorial you to have set up a SMOC flow to capture data on. This use case can be embedded

      • Capture a lead
      • Convert a lead to customer with reward (soon to be link)
      • Referral lead and then convert a lead to customer with reward (soon to be link)

      Use case

      User story overview Alternatives / comments
      (a) A prospect or customer of a SMOC client  
      (b) Is not identified Can also be identified
      (c) And interacts with with a SMOC flow  
      (d) And chooses question alternatives  
      Exit:  
      (i) Data is stored in in the SMOC survey analytics  
      Additional exit:  
      (ii) Data is stored on the SMOC contact profile if user is identified If Zapier is set up, data flows through to your other integrated systems

      Interaction diagram